Shipping policy

Shipping Policy

At Honey’s Dessert Co, we take pride in ensuring your desserts arrive as fresh and delicious as when they leave our kitchen.

Processing Times

  • Orders are typically packed within 1–3 business days.
  • During product launches, sales and holiday periods, processing times may be slightly longer.

Shipping Days

To ensure your desserts spend as little time in transit as possible, we dispatch Monday to Wednesday only.

Orders placed after our weekly shipping cut-off may be held until the following Monday to avoid parcels sitting in depots over the weekend.

Shipping Method

All orders are sent via Australia Post Express Post with tracking.

Once your order has been dispatched, you’ll receive an email with your tracking details.

Shipping Costs

  • Free Express Shipping on all Australian orders over $150 AUD.
  • Orders under $150 are charged a flat-rate Express shipping fee at checkout.

Delivery Timeframes

Estimated delivery times after dispatch:

  • NSW Metro: 1–2 business days
  • ACT, VIC, QLD Metro: 1–3 business days
  • SA, WA, TAS, NT and regional areas: 2–5+ business days

Please note these are estimates only and may vary during peak periods or due to carrier delays.

Warm Weather

While we carefully package every order, chocolate is sensitive to heat. During warmer months there is a small risk of softening or melting during transit, particularly in remote locations.

We are not responsible for minor melting caused during shipping, although our products remain safe to enjoy. Simply refrigerate before serving if required.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order.

Honey’s Dessert Co cannot accept responsibility for orders delayed, lost or returned due to incorrect or incomplete addresses. Any additional shipping costs to resend an order will be the customer’s responsibility.

Delays

Once your parcel has been handed to Australia Post, delivery is outside of our control. While we’ll always do our best to assist, Honey’s Dessert Co cannot guarantee delivery dates or accept responsibility for delays caused by the shipping carrier, weather events or other circumstances beyond our control.

Questions?

If you have any questions about your order, please contact us and we’ll be happy to help.